Roles: Administrator & Employee | Interface: Mobile, Web
Pre-requisites:
The user must be set up correctly to process repairs through the app. Note that domain users cannot process repairs.
How to request a repair for your Hilti tool
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Identify Your Tool:
- Select "Repair".
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Find your tool by searching the list of assets, filtering, scanning the QR code, or scanning the NFC tag on the rating plate.
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Request a Repair
- Once the tool is identified, select "Repair" to add it to the Repair cart.
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Repeat the process for any additional tools if needed.
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Complete the Repair Checkout
- You’ll be directed to the Hilti website to complete the repair process.
- Specify where you want the tool collected from and delivered back to, and describe the issue with the tool.
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For web users, this redirects to the Hilti website. For app users, the website is rendered within the ON!Track app for a smoother experience.
What happens next?
- Once the repair request is submitted, it will be created in Hilti's repair request system, and a courier will collect the tool from you.
- For accessories like batteries and chargers, repairs might not be possible due to local regulations.
- In these cases, you’ll need to contact Customer Services to discuss options like battery exchange.
For other Hilti tools, you’ll need to contact Customer Service - for contact details for customer service, please check https://ontrack3.hilti.com/contact for more information.
If you are using the ON!Track Ready subscription, please check: How to order repair via ON!Track (Ready)?