Roles: Administrator & Employee | Interface: Web
Pre - Requisites:
The ON!Track web interface is available for ON!Track subscribers (Lite / Pro / Enterprise tier) or Fleet subscribers who have already activated ON!Track Ready. If you are a Fleet subscriber and you need support to activate your ON!Track Ready account please get in touch with your account manager.
Instructions:
For Web Platform:
- Login into the ON!Track web interface
- Click on the “Alerts” button in the top-right menu bar
- Check if you received a battery alert in the tap named “General”
- Click on the battery alert if you need more information (i.e. assigned employee, location)
- Click on the “3-dots icon” in the battery alert and select “Exchange battery”.
- You will now get redirected to Hilti Online, please log in with your credentials if necessary.
- Follow and fill out the form to provide the necessary information i.e. billing or delivery address.
- Click on “Order” - you will directly get a confirmation.
- Please check the recycling options in the confirmation screen.
For Mobile Application:
Alerts can be checked through two methods on the mobile app: SBE (Seamless Battery Exchange) and PBE (Proactive Battery Exchange).
Their differences are detailed in the table below, both generating alerts within the application for further clarity.
| Functionalities | Seamless Battery Exchange (SBE) | Proactive Battery Exchange (PBE) |
| Users | For all Hilti ON!Track Users | Available only for our Fleet & Solution users |
| Battery Health |
Through the scan of the battery via the Mobile App using the NFC scan function |
Through the Connected Charger, which uploads the battery's SoH to the Hilti Cloud. |
| Battery Exchange | You can trigger battery exchange if within warranty or no-cost period. |
Alerts on ON!Track Web & App for critical battery health, enabling direct battery exchange initiation. |
SBE (Seamless Battery Exchange):
Follow the steps below to create and receive battery health alerts using SBE:
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- If the battery is within the warranty service, the exchange can be done free of charge
- If the battery is outside the warranty service period, then you can connect with customer service for further support on exchange and a new battery.
- You can follow the steps below and raise an alert for the battery exchange.
The actual screen might differ
PBE (Proactive Battery Exchange):
Follow the steps below to create and receive battery health alerts using PBE:
-
- You can directly trigger battery exchange via the mobile app.
- It will get forwarded to Hilti Online and the critical batteries can be easily exchanged by the flow given below.
- You can decide if the critical batteries will be collected by Hilti or if you want to dispose of them by yourself.
The actual screen might differ
If you are interested in understanding if the Nuron battery is end-of-life on the ON!Track web platform, please check: How do I know if my Nuron Battery is End-of-Life?