Roles: Administrator & Employee | Interface: Web, Mobile
Ordering a repair via ON!Track (both on Web Platform and Mobile Application ) will only apply to Hilti Tools and Fleet Subscribers. It is also a recommendation that the Hilti assets have been correctly uploaded/implemented (incl. the Hilti connection).
Instructions:
For Web Platform:
- Select the broken tool.
- Click on “Hilti Services”.
- Select “Repair Hilti Assets”.
- A new tab opens with the repair entry form.
- Fill in all the required information in the repair form and confirm.
For Mobile Application (ON!Track App):
- Select the repair request from the application Dashboard
- Select the asset either by scanning or by the assets available in your account.
- You will be redirected to the repair form, and fill out the details (Case requirement, other options, billing address, PO information, pick-up details, tool etc.).
For Unique Assets
For Nuron Battery
- Review the details (request details, pick and delivery, PO information, Tool) and submit the form.
If you are interested in knowing how to return a loaned asset, please check: How to return loaned tool?
If you are interested in knowing how to see your upcoming services, please check: How to see upcoming services on ON!Track (Ready)?
If you are interested in knowing how to see your service documentation, please check: How to find service documentation on ON!Track (Ready)?
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