How to order repair via ON!Track (Ready)?

  • Updated

Roles: Administrator & Employee | Interface: Web, Mobile

Ordering a repair via ON!Track (both on Web Platform and Mobile Application ) will only apply to Hilti Tools and Fleet Subscribers. It is also a recommendation that the Hilti assets have been correctly uploaded/implemented (incl. the Hilti connection).

Instructions:

For Web Platform:

  • Select the broken tool.

  • Click on “Hilti Services”.

  • Select “Repair Hilti Assets”.

  • A new tab opens with the repair entry form.

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  • Fill in all the required information in the repair form and confirm.

For Mobile Application (ON!Track App):

  • Select the repair request from the application Dashboard

  • Select the asset either by scanning or by the assets available in your account.
  • You will be redirected to the repair form, and fill out the details (Case requirement, other options, billing address, PO information, pick-up details, tool etc.).

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For Unique Assets

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For Nuron Battery

  • Review the details (request details, pick and delivery, PO information, Tool) and submit the form.

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If you are interested in knowing how to return a loaned asset, please check: How to return loaned tool?

If you are interested in knowing how to see your upcoming services, please check: How to see upcoming services on ON!Track (Ready)?

If you are interested in knowing how to see your service documentation, please check: How to find service documentation on ON!Track (Ready)?

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