Roles: Administrator & Employee | Interface: Mobile, Web
Pre-requisites:
The user must be set up correctly to process repairs through the app. Note that domain users cannot process repairs.
How to request a repair for your Hilti tool
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Identify Your Tool:
- Select "Repair".
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Find your tool by searching the list of assets, filtering, scanning the QR code, or scanning the NFC tag on the rating plate.
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Request a Repair
- Once the tool is identified, select "Repair" to add it to the Repair cart.
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Repeat the process for any additional tools if needed.
- Complete the Repair Checkout
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- You’ll be directed to the Hilti website to complete the repair process.
- Specify where you want the tool collected from and delivered back to, and describe the issue with the tool.
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For web users, this redirects to the Hilti website. For app users, the website is rendered within the ON!Track app for a smoother experience.
What happens next?
- Once the repair request is submitted, it will be created in Hilti's repair request system, and a courier will collect the tool from you.
- For accessories like batteries and chargers, repairs might not be possible due to local regulations.
- In these cases, you’ll need to contact Customer Services to discuss options like battery exchange.
For other Hilti tools, you’ll need to contact Customer Service. For contact details for customer service, please check https://ontrack3.hilti.com/contact for more information.
If you are using the ON!Track Ready subscription, please check: How to order repair via ON!Track (Ready)
If you want to know if the Nuron Battery is End-of-Life, please check: How to know if the Nuron battery is End-of-Life