ON!Track Sub-Processor Change Notification

Zendesk

181 Fremont St., San Francisco, CA 94105, USA

Purposes:

• Providing technical support services to the users.

This sub-processor provides a ticketing system for support case tracking and related support services.
 

• Identity and preferences data
• Support data
   

Xoriant Solutions India Private Limited

7th Floor,Office 7A & B, C Wing, Time Square Building Mittal Estate, Marol Naka, Andheri Kurla Road, Andheri East, Mumbai - 400059, Maharashtra, India

Purposes:

• Providing of the Services pursuant to the Subscription Agreement.
• Maintaining operations, ensuring data integrity and security
• Providing technical support services to the users.
• Providing Services’ updates and fixes.

This sub-processor provides human resources to support development, operational and central customer support activities related to ON!Track.
 

• Identity and preferences data
• Location data
• Contact data
• Professional data
• Technical data
• Support data
• User-submitted data
   
   

Purposes:

• Providing of the Services pursuant to the Subscription Agreement.
• Providing technical support services to the users.
• Providing Services’ updates and fixes.
  This sub-processor provides the central hosting solution and various AWS managed services.

Changes: Providing Services’ updates and fixes was added.

Description changed as to include additional AWS managed services, depending on the needs to provide services, for technical support and for updates and fixes to provide the services.
 

• Identity and preferences data
• Location data 
• Contact data
• Professional data
• Technical data
• Support data
• User-submitted data
   

EU/EEA

(AWS Ireland, Greenhills Road, Tymon North, Dublin, Ireland, Backup: Frankfurt, Germany)

Changes: 
Additional backup of data in AWS Frankfurt, Germany. 
 

Datadog Inc.

620 8th Avenue, 45th Floor,
New York, NY 10018 USA

Changes: 
Sub-processor’s office address
 

Purposes:

• Maintaining operations, ensuring data integrity and security.

This sub-processor provides a logging aggregation, monitoring solution and related support services.
 

• Technical data (only log files)

• Providing technical support services to the users.

For customers domiciled in: Australia, India, Indonesia, Malaysia, New Zealand, Philippines, Singapore, Thailand, Vietnam
 

• Identity and preferences data
• Location data 
• Contact data
• Professional data
• Technical data
• Support data
• User-submitted data

• Providing technical support services to the users.

For customers domiciled in: Hong Kong, Japan, China, Korea, Taiwan

Change:
Countries supported from Singapore are no longer supported from Hong Kong
 

• Identity and preferences data
• Location data 
• Contact data
• Professional data
• Technical data
• Support data
• User-submitted data
   

• Providing technical support services to the users.

For customers domiciled in: Czech Republic, Slovakia, Hungary, Estonia, Latvia, Lithuania, Ukraine, Poland

Change: Poland support added
 

• Identity and preferences data
• Location data 
• Contact data
• Professional data
• Technical data
• Support data
• User-submitted data
   

• Providing technical support services to the users.

For customers domiciled in: Austria, Germany, Liechtenstein, Switzerland, Netherlands 

Change: Poland support removed
 

• Identity and preferences data
• Location data 
• Contact data
• Professional data
• Technical data
• Support data
• User-submitted data
   

• Providing technical support services to the users.

For customers domiciled in United Arab Emirates, Qatar, Turkey, South Africa, Saudi Arabia, Bahrain, Kuwait, Oman, Morocco, Algeria, Kazakhstan

Change: Russia and Belarus support removed
 

• Identity and preferences data
• Location data 
• Contact data
• Professional data
• Technical data
• Support data
• User-submitted data
   

• Providing technical support services to the users.

For customers domiciled in: Mexico, Colombia, Chile, Argentina, Brazil, Peru 

Change: Peru support added
 

• Identity and preferences data
• Location data 
• Contact data
• Professional data
• Technical data
• Support data
• User-submitted data
   

• Providing technical support services to the users.

For customers domiciled in: Italy, Vatican, San Marino, Romania, Bulgaria, Slovenia, Greece, Israel, Albania, Bosnia and Herzegovina, Croatia, Montenegro, Serbia

Changes: Albania, Bosnia and Herzegovina, Croatia, Montenegro, Serbia support added
 

• Identity and preferences data
• Location data 
• Contact data
• Professional data
• Technical data
• Support data
• User-submitted data
   

Purposes:

• Providing of the Services pursuant to the Subscription Agreement.
• Providing technical support services to the users.
• Providing Services’ updates and fixes.

This sub-processor provides an externalized development service and middleware platform for integrations and quality assurance of its development.
 

• Identity and preferences data
• Location data 
• Contact data
• Professional data
• Technical data
• Support data
• User-submitted data
   

Purposes:

• Providing of the Services pursuant to the Subscription Agreement.
• Providing technical support services to the users.
• Providing Services’ updates and fixes.

This sub-processor provides an externalized development service and middleware platform for integrations and quality assurance of its development.
 

• Identity and preferences data
• Location data 
• Contact data
• Professional data
• Technical data
• Support data
• User-submitted data
   

Purposes: 

• Providing of the Services pursuant to the Agreement.
• Creating a unique 4PS identity.
• Maintaining operations, ensuring data integrity and security
• Providing technical support services to the users.

Providing Services’ updates and fixes.
 

• Identity and preferences data
• Location data 
• Contact data
• Professional data
• Technical data

• Support data