Infrastructure

Data center, hardware and infrastructure, physical security, network access and security

How is data transferred between the data center and the user, and does the user have any control over the routing of this data?
Must a network security configuration be performed at user for ON!Track 3?
How are vulnerability analyses conducted, and are the results available to users?
Which procedures to protect against malware/spyware are used?
What network security measures and technologies are in place to ensure availability, access protection, and defense against attacks (e.g., DDoS, MITM, port scanning)?
Can the VM images be copied and possibly be ported to a new IT provider?
How does Hilti provide that the isolation of the virtual machines is maintained, and that one virtual machine cannot access the storage areas of another one?
How safe is the communication channel between the virtual machines and the VMM?
What is done if a virtual machine monitor (e.g., VMware ESX, Microsoft Hyper-V) or a virtual machine manager (e.g., VMware vCenter Server) is compromised?
How it is prevented that malfunctioning virtual machines can be the cause for a hacking attack on the data storage
With which measures are the virtual machines protected
Does Hilti use virtualizing technology (VM ware), If yes, which one
How is the availability of the critical system components achieved in case of an emergency
Is the user informed on asset changes (hardware) requiring an update of services
Which procedures are implemented for resource control / prevention of bottlenecks in the availability of ON!Track 3 usage
Who has access to the server/hosts in the data center
Which systems (hardware / software) are used
What are the security and access control measures for Hilti’s data centers, and how to access related information
Where does Hilti host the IT infrastructure for its services, and who owns the data centers