My van gateway is not detecting assets inside. What should I do?

  • Updated

In case, the van gateway is not detecting assets inside, here are some steps you can try:

  • Ensure the tagged tools are physically inside the van.
  • If the van is parked, wait up to 15 minutes for data to refresh.
  • If possible, move the van briefly for newer updates.
  • If the issue persists, reach out to ON!Track support

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