Please contact your Hilti representative. Both cases require input from the Hilti side to ensure that the Refill orders are processed correctly and on time.
To learn more about how to change the desired stock levels for Refill, please check: How to add a new Hilti item to refill and change the desired stock levels
To learn more about how to manage Locations / Cost Centres for the Connected Locker, please check: How to manage locations/cost centers for the connected locker