iOS Troubleshooting Steps:
- Log out of the ON!Track app.
- Restart your phone (this is called a soft reset and won’t delete any data).
- Make sure the application is fully closed and not running in the background.
- Uninstall the ON!Track app from your device.
- Restart your phone again.
- Check if your device is running the latest version of iOS and update it if needed.
- Download and reinstall the ON!Track app from the App Store.
- Log in using the same user account that was facing the issue to check if the problem is resolved.
Android Troubleshooting Steps:
- Press and hold the ON!Track app icon on your phone.
- Tap the ‘App Info’ option (usually shown as an ‘i’ symbol).
- Select ‘Storage’ from the menu.
- Tap ‘Clear Data’ and ‘Clear Cache’ to remove temporary files.
- Go back and tap ‘Uninstall’ to remove the app.
- Restart your phone.
- Open the Play Store and download the ON!Track app again.
- When prompted, allow all necessary permissions.
- Open the app and log in with your user account.
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