What are the steps to return an fleet asset?

• View the list of fleet assets eligible for return by clicking on the bars. 
  
  
   
• Click on the "Find & return expiring tools" 
  
  
   
• Use the search and filter options to quickly see the status of your assets:
  • Items still needing to be returned.
  • Items already submitted for pickup (return in progress)
  • Items successfully received by Hilti (recently returned)
    
    
     
• There are two options for the shipment which are mentioned below:
  • Start a new shipment. 
    
    
     
  • Continue an open one.
    
    
     
• Select fleet assets to return (up to 50 per shipment).
  
  
   

• Pack Returnable Fleet Assets

  • Physically pack selected fleet assets in a suitable box or container.
  • In the shipment, set the Packed radio button for each tool you place in the box.
  • Confirm the details on the confirmation screen (follow any safety instructions, e.g. for batteries).
  • Mark each fleet asset as packed in the system:
    • Select and confirm fleet assets as packed.
       

• Submit the Return Shipment

  • After packing, submit the shipment in the system.
  • You’ll be prompted to schedule a pickup or, in some cases, customer service will contact you.
     

• Schedule Pickup

  • Click Schedule / order pickup.
  • Enter pickup details (contact, address, preferred date) if prompted. 
  • Confirm the pickup request.
    
    
     
  • Two things can happen:

    • Case 1 – If all tools in the shipment belong to one account only (no user hierarchy case):

      • You are taken to the Hilti Online return flow, where you confirm: pickup contact, pickup address and pickup date. 

    • Case 2 – If tools in the shipment belong to multiple user accounts in a user hierarchy:

      • ON!Track automatically sends an email to Customer Service with all shipment details.
      • A Customer Service representative contacts you to confirm the pickup contact, address, and date.
    • On the scheduled date, give the packed shipment to the logistics provider. 
       

• Track the Return

  • The Return Status Tracker shows:
    • How many assets still need to be found and packed
    • How many are packed but not shipped
    • How many are in progress
    • How many have already been processed by Hilti
  • Each shipment also has a status: Open, Processing, Submitted.
  • When all assets in a shipment are marked Recently Returned, the shipment is closed and removed from the list.
     

Mobile:

• Log in to ON!Track Mobile.

• Tap “Fleet Return.”

  

  
   

  • Use the Shipments and Assets tabs

    • Shipments tab (default): shows your return shipments.
       

• Assets tab: shows tools that should be returned.
   

  

   

• Use the filters to find specific tools.
   

• Create or Continue a Shipment

  • Start a new shipment or continue an open one. 
  • Select fleet assets to return (up to 50 per shipment).
     

    

     

• Identify and pack tools

  • In the shipment, tap Identify Asset.
     

    

     

  • Scan the tool using the camera or NFC:

    • Correct returnable tool : green screen and a confirmation screen for that tool type.

    • Wrong tool :  red screen. You are informed not to pack this tool in the current shipment.

  • If scanning does not work:

    • Enter the serial number, scancode, etc. in the search bar or use filters,

    • Then mark the tool as Packed using the radio button.

  • There are 4 types of confirmation screens: Cordless tools, Corded tools, Batteries and Charger + CDM combos.

  • Note: Packing one charger + CDM combo counts as two assets in the shipment.

  • Physically pack selected fleet assets in a suitable box or container (either by checking serial number or getting green confirmation screen and Marked as pack confirmation).

  • After packing, submit the shipment in the system.

    • You’ll be prompted to schedule a pickup or, in some cases, customer service will contact you.
       

• Schedule Pickup

  • Tap Schedule / order pickup.

  • If all tools in the shipment belong to one account only:

    • You are taken to the Hilti Online return flow, where you confirm: pickup contact, pickup address and pickup date

  • If tools in the shipment belong to multiple accounts in a user hierarchy:

    • The app sends an email to Customer Service with all shipment details.

    • A Customer Service representative contacts you to confirm pickup details.
       

• Wait for pickup and completion

  • After you confirm the pickup in Hilti Online or via Customer Service, your part is done.

  • The logistics company collects the shipment on the agreed date and address.

  • When all assets in a shipment are marked Recently Returned, the shipment is completed and removed from the active view.