When you are using ON!Track, Smart tags may sometimes be detected by more than one gateway at the same time. This is normal behavior and usually occurs when the tag is within the Bluetooth range of multiple gateways.
How detection works
Each Smart tag is assigned to a specific gateway. However, if the tag is physically close to another gateway, that gateway may also detect it.
For example: Smart Tag 1 is assigned to Gateway A. Because the tag is near Gateway B, Gateway B can also detect the same tag.
How This Appears in ON!Track
To ensure accurate tracking and transparency, ON!Track displays the tag differently in each gateway’s inventory:
The tag will appear in the two inventories as follows:
Gateway A - Smart tag 1 Expected and Found |
Gateway B - Smart tag 1 Unexpected |
This behavior ensures that the assigned gateway remains the primary source of truth, while still providing visibility when a tag is detected by nearby gateways.
When a tag is detected by a non-assigned gateway, it may trigger an automated transfer or suggested transfer (depending on settings)
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