When you are using ON!Track, sensor tags may sometimes be detected by more than one gateway at the same time. This is normal behavior and usually occurs when the tag is within the Bluetooth range of multiple gateways.
How detection works
Each sensor tag is assigned to a specific gateway. However, if the tag is physically close to another gateway, that gateway may also detect it.
For example:
Sensor Tag 1 is assigned to Gateway A. Because the tag is near Gateway B, Gateway B can also detect the same tag.
How This Appears in ON!Track
To ensure accurate tracking and transparency, ON!Track displays the tag differently in each gateway’s inventory:
The tag will appear in the two inventories as follows:
Gateway A - Bluetooth tag 1 Found
Gateway B - Bluetooth tag 1 Unexpected
This behavior ensures that the assigned gateway remains the primary source of truth, while still providing visibility when a tag is detected by nearby gateways.
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