When you click Generate for a report, ON!Track accepts your request immediately and then processes the report in the background. That's why you'll see the status show "In Progress" for a short time before the report is ready to download.
How long it takes depends on two main factors:
Number of assets — The more assets (tools, equipment, vehicles) included in the report, the more data ON!Track needs to collect and compile. A report covering your entire fleet will naturally take longer than one for a handful of items.
Date range — A report spanning several months or a full year requires significantly more data processing than a short weekly summary. Reports can cover up to 365 days of data.
For most customers, reports are ready within 2 to 10 minutes. Smaller reports with fewer assets and shorter date ranges will often finish in under a minute.
Tips to speed things up:
Narrow the date range to only the period you need
Use filters (location, employee, asset group) to limit the report to the most relevant data
Avoid generating multiple large reports at the same time — running them one at a time can help each finish faster
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