Connected Locker doors are not opening and closing properly

Symptoms:

• The Locker doors don’t make a “click” sound when you close them.
• The folding Locker door feels hard to open or swings open too fast to the side.
• It’s difficult to use the physical keys.

Possible causes:

• The Locker is not properly levelled.

Resolution steps:

• Ensure the Locker is properly levelled:

  • Check the levelling of the top surface of the Locker and adjust the levelling feet if needed.

• • • Check the level of the Locker using a level tool:
      • Place a level on top of the Locker (it’s about 2 meters tall).
      • The top surface should be nearly flat, less than 0.5° off.
      • Keep the Locker closed while doing this check.

• • • Adjust the levelling feet if needed:
      • Remove the front and rear metal covers on the bottom of the Locker.

• • • • Use a wrench to turn the 4 screws at the front and back bottom corners of the Locker.

• • • • Proceed in levelling the Locker until the level tools indicates that its top surface is less than 0.5° off.

• Check the Physical Key Locks:

  • Make sure the top lock is turned counterclockwise and the bottom lock is turned clockwise.
  • This ensures the door pins can lock in place correctly.

• Inspect the Folding Door Pins:
  • Look at the pins on the folding door to make sure they’re not bent or damaged.
  • They should be standing straight up in a vertical position.

To get further support on this topic, please contact your Hilti representative.

To learn more about how to change the frequency of the Refill orders, please check: How do I change the frequency of my Refill orders?

To learn more about how to manage the users' access to the Connected Locker, please check: How do I manage the users' access to the Connected Locker?