The Unexpected Asset Removal (UAR) alerts functionality in ON!Track helps ensure that your assets remain secure and accounted for. UAR alerts are trigged when an asset leaves a location, container, van or heavy equipment with a gateway, but no one has checked it out or transferred it.
By using ON!Track Smart Tags and gateway tracking, the system can detect and alert you when assets are moved unexpectedly. These alerts help you quickly spot:
- Possible theft or loss
- Tools leaving without proper documentation
- Movements that don’t follow your usual processes
UAR Alerts
The UAR alerts appear in the Alerts section of ON!Track and can be distinctly identified with "Unexpected removal" label.
UAR alerts setup
Applicable for Admins and Support Admins. They configure this via Company Settings → Asset tracking, where the "Unexpected asset removal (UAR)" section appears. Settings can be configured for each day of the week including timings
Requirements for UAR alert
A UAR alert is created when all of these conditions are met:
The asset has an ON!Track Smart Tag (OST) — Only assets tagged with an OST can be tracked by gateways.
The asset is assigned to a gateway-enabled parent entity — The asset's current location (per transfer history) must be a Location, Container, Van, or Heavy Equipment that has a gateway installed.
The gateway is online — The gateway associated with the parent entity must be actively scanning. If the gateway itself goes offline, a separate "gateway offline" alert is fired instead (not individual UAR alerts for each asset).
The asset moves out of range of all gateways at that location — The gateway reports the tag's scan state as Not Found, and no other gateway at the same logical location is still tracking that asset. If the tag is still seen by another gateway at the same location, no alert fires.
The removal is "unexpected" — The asset should still be at that location according to the transfer history (i.e., it wasn't officially transferred out via the ON!Track transfer workflow).
No suppression window is active — If an admin has configured a UAR suppression time frame for that entity type (via Company Settings → Asset tracking), alerts will not be generated during the suppressed period, even if all other conditions are met.
License eligibility — UAR alerts (and their configuration) are available on Pro, Enterprise, and Legacy license plans only — not ON!Track Lite.
UAR alert triggering times
Stationary Gateway-Based Asset Alerts
Assets (parent and child) tagged with ON!Track Smart Tags trigger individual alerts if moved out of range from a fixed-location gateway. UAR alert to appear about 10 minutes after a tag leaves the gateway range (if it is using an AI G125 tag).
Example:
- A drill with a Smart Tag is assigned to a warehouse that has a stationary gateway.
- Someone takes the drill out of the warehouse without checking it out in ON!Track.
- The Smart Tag moves out of the gateway’s Bluetooth range and stays out of range for several minutes (for example, about 10 minutes with an AI G125 tag).
- ON!Track creates a UAR alert because it detects that the drill has left the warehouse unexpectedly.
Mobile Gateway (e.g., Van, Container, HE)
Tagged assets assigned to a mobile gateway-enabled storage unit trigger alerts individually, based on configured rules. For TU600 tags, UAR alerts usually appear after about 25 minutes once the tag moves out of the gateway range.
Example:
- A laser measure with a Smart Tag is assigned to a service van with a mobile gateway installed.
- At a jobsite, someone removes the laser from the van without recording a transfer in ON!Track.
- The Smart Tag goes out of the van gateway’s Bluetooth range and remains out of range long enough (for example, about 25 minutes with a TU600 tag).
- ON!Track creates a UAR alert because the system believes the laser has left the van unexpectedly.
UAR Alert Closure
- The asset returns to the gateway area i.e. back to the same warehouse, van, container, or machine where the alert was created. The gateway starts detecting the Smart Tag again.
- The asset is correctly moved in ON!Track. Someone records a proper transfer or check‑out for the asset (for example, from a warehouse to a jobsite or from one van to another).
To learn more details about handling kits in Smart Inventory, please refer to: Introduction to Handling Kits in Smart Inventory
To learn more details about how kits work with automated transfer functionality, please refer to: How Kits work with Automated Transfer functionality
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