New Feature
Introducing Service Checklist & Smart Service Enhancements
Say goodbye to paper checklists - ON!Track now puts services in the spotlight.
We’ve added structured service checklists and automatic asset status updates to make service execution safer, faster, and more reliable.
How it works:
Adding a Service Checklist to a Service Template (Web)
Create up to 20 checklist items in service templates, reorder with drag-and-drop, and mark mandatory steps and ensure tasks are completed in the correct sequence for better results.
Completing a Service with Service Checklist (Web & Mobile)
Service completion through a checklist ensures that tasks are completed in the correct sequence, properly documented, and tracked for the maximum transparency.
Automatic Asset Status Updates
Configure rules in Company Settings → Service Settings so asset status changes instantly based on Pass/Fail results - eliminating manual updates and ensuring readiness at a glance.
Plus: Lifelong services now display clearly in upcoming services for better tracking
Why is this important?More reliable service execution – Digital checklists ensure every technician follows the right steps.
Instant clarity on asset readiness – Automatic status updates ensures immediate visibility whether tools are safe and good to go.
Faster workflows with less manual effort – Service Checklist reduces manual updating, provides a more guided completion.
Improvements:
Turn Off Alerts
Based on your feedback, we’ve improved ON!Track so you can now deselect all recipients, ensuring users only receive the alerts that truly matter to them.
Note: Previously, ON!Track required at least one role - such as Location Manager or Responsible Employee - to be set as an alert recipient.
No More Noise. Just the Alerts You Want.
Add Asset Permission
When adding a new asset, users sometimes misspell the model name (e.g., entering TE6 instead of TE 6). ON!Track interprets this as a new manufacturer-model combination and automatically creates a new template. Over time, this leads to many accidental templates, and customers spend significant time cleaning them up.
Our solution
We’ve introduced separate permissions for:
Add Asset
Add Asset Template
This means:
Users can add assets only using existing templates.
Only users with the right permission can create new templates when needed.
Smart Map and Asset Detail Map improvements
New Smart Map improvements:
All the details at one glance on the Smart Map: mouse over an individual asset pin to see its tracking details and status
Automated zoom on Smart Maps: double-click a single asset pin and the Map will now automatically zoom to the blue confidence bubble level, when available. On mobile, just press the zoom button.
Asset Detail Map improvements:
Double-click to zoom: When viewing the location map in full-screen, simply double-click on the asset pin to zoom in to the blue confidence bubble when available.
Bug Fixes
We are happy to announce that the following bugs have been addressed:
Locale-Based Decimal Separator:
- Number formatting now follows the decimal separator used in the selected language. Supported languages include German (DE-DE, DE-CH) and English (EN-US).
- Values such as Cost, Purchase Quantity, and Service Cost appear in the correct regional format across the Asset, Quantity Items, and Asset Template modules.
- Examples:
- US / UK: 123,456.89
- Germany: 123.456,89
- Numbers display in a format familiar to the user’s chosen language.
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