For Van and Heavy Equipment Gateways might enter in "Offline Status" for multiple reasons. If this happens, the gateway will show in as "offline" in ON!Track.
Possible Causes and Consequences
Connection issues
- If the gateway is missing cellular connection or GPS signal, it will appear as offline
- None of the gateway feature will be updated
- As soon as Connection is available again, it will automatically switch back online
Wrong configuration
- If the gateway is not configured properly, it might appear as offline
- Gateway functionalities might be affected as well
- Configuration might need to be re-executed again
No Smart Tag nearby
- If a gateway doesn’t find any tags nearby for 20 minutes, it will stop looking and switch to offline mode
Note: The same might happen also in case of a data delay of more 20 minutes - Even in offline mode, it still updates its GPS location
- As soon as a tag comes back in range, it will automatically switch back online
- If a gateway doesn’t find any tags nearby for 20 minutes, it will stop looking and switch to offline mode
Low Vehicle/Machinery Battery
- If the vehicle/machinery battery drops below 12 volts, the gateway will go into sleep mode to save power
- In sleep mode, it will stop scanning for tags and only updates its location once every hour. That’s why it may appear offline, because it’s not actively scanning for tags
- To bring it back to regular operations, the battery will of the vehicle/machinery will need to be charged
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