Subject: Why is a retired, stolen, or disposed asset still being charged in Asset Cost Reporting (ACR)?
Customer Case:
The customer notices that an asset continues to appear in the Asset Cost Report and keeps accumulating charges even after its status has been changed to Retired, Stolen, or Disposed. The customer expects the cost calculation to stop automatically when the asset status changes.
How does ON!Track work?
In ON!Track, Asset Cost Reporting (ACR) does not use the asset status to determine whether cost calculations should continue.
Cost calculations are based on the asset's location stay rather than its status. As long as the asset remains assigned to a chargeable location, ON!Track will continue to calculate costs for that asset according to the configured rate and cost settings.
This means that even if an asset's status is changed from Operational to Retired, Stolen, or Disposed, ON!Track will continue charging the asset if it is still present at a location where cost calculation is enabled.
Recommendation and workaround (optional):
If the customer wants to stop charging an asset after it has been retired, disposed, or marked as stolen, the following workaround can be used:
- Create a dummy location (for example, a warehouse location or a dedicated "Retired Assets" jobsite).
- Transfer the asset from its current location to the dummy location on the same day that its status is changed.
- In the dummy location's Cost Settings, configure the Business Hours so that the duration between the start time and end time is less than 30 minutes.
For example:
- Business Start Time: 08:00
- Business End Time: 08:15
This works because ON!Track only considers a day as chargeable when the asset remains at the location for at least 30 continuous minutes within the configured business hours.
Since the dummy location has business hours shorter than 30 minutes, ON!Track will not calculate any Workdays on Site for assets transferred to that location. As a result, no additional asset charges will be generated while the asset remains there.
This workaround can be used to effectively stop asset cost calculations for retired, disposed, or stolen assets until a product enhancement becomes available.