General and Calculation
1. How can the ON!Track Cost functionality help my business?
Answer: It helps track asset costs by jobsite, allocate expenses, and provide better visibility into costs.
2. How is cost calculated in ACR?
Answer: Cost is calculated based on the number of chargeable workdays on site and the asset rate.
3. How are Working Days on Site calculated?
Answer: They are calculated based on transfer dates, jobsite working days, business hours, and excluded holidays.
4. What is the difference between Workdays on Site and Days on Site?
Answer: Days on Site are calendar days, while Workdays on Site are the days that qualify for charges.
5. What is the difference between Daily Rate and Time-Based Rate?
Answer: Daily Rate charges for each qualifying day, while Time-Based Rate uses daily, weekly, or monthly charging rules.
Jobsite and Charging Rules
6. Why are asset charges not calculated properly for a time-based rate?
Answer: Check the rate thresholds, asset transfer history, and jobsite cost settings to identify the issue.
7. What is a Jobsite, and how can I exclude specific days from cost calculations?
Answer: A Jobsite defines the working days, business hours, and holidays used for cost calculations.
8. Why is the Edit button disabled for Cost Settings?
Answer: The user may not have the required permission to change the setting.
9. Why is a day not charged when an asset stays at a jobsite for less than 30 minutes?
Answer: The visit does not meet the minimum time required for a charge during business hours.
10. What are Business Hours at a Jobsite, and how do they affect cost calculations?
Answer: Business Hours help determine whether a day should be charged based on when an asset arrives at or leaves a jobsite.
Charges, Reporting, and Capping
11. What is the difference between Open/Active Charges and Closed/Old Charges?
Answer: Open charges are still accumulating, while closed charges are completed charge periods from the past.
12. Can the same asset be charged to multiple locations?
Answer: An asset can have only one active cost location at a time. When it is transferred, the current charge period closes and a new one begins.
13. How does the Asset Cost Report use the selected Start Date and End Date?
Answer: The report includes charge periods that overlap the selected date range.
14. How does Cost Capping work?
Answer: Charging stops when the defined cost limit reaches the configured percentage of the asset value.
15. How can I stop charges for a retired, stolen, or disposed asset?
Answer: Update the asset lifecycle status and ensure that it is no longer assigned to an active cost location.
16. Does ON!Track store calculated cost data in the system?
Answer: Calculated cost is generated when the report or Asset Cost view is opened.
17. What should I do if the Cost Location field is blank?
Answer: Check the asset location, transfer records, cost configuration, and data synchronization.
18. If a rate is changed, will ON!Track update historical charges?
Answer: Yes. Reports use the current rate because previous rate versions are not stored.
Quantity Item Costing
19. How are costs calculated for quantity items in ON!Track?
Answer: Cost is calculated based on the duration, daily rate, and stock quantity for the charge period.
20. What is the difference between Stock Quantity and Current Quantity?
Answer: Stock Quantity is used for cost calculations, while Current Quantity shows the quantity currently available.
21. Why are deleted or archived locations visible in quantity item cost reports?
Answer: Deleted or archived locations remain visible because their historical cost records are kept for reporting purposes.
22. What is Plug Cost used for?
Answer: Plug Cost is used to add additional project expenses that are not part of normal asset usage.
23. What happens when the available stock quantity is exhausted from an allocation?
Answer: The current charge period closes, and the report is updated to reflect the latest stock quantity.
24. How does ON!Track prevent duplicate charges when quantity items are transferred?
Answer: ON!Track closes the previous charge period and starts a new charge period at the destination without any overlap.